Dec 13,2023
Practice Quality Vitality, Carry Perfect Quality Through to the End
With the increasingly fierce market competition and consumption upgrade, the logistics equipment industry pays more and more attention to the improvement of enterprise quality, and quality importance is self-evident. Along the way, Damon never forgets the original intention, adheres to doing high-quality products and systems which make users free from worry and assured, and through digital means application, builds a quality management system centered on customer satisfaction, improves products and projects whole life’s quality, helps enterprises to enhance the core competitiveness.
In this "Damon Has Words" program, we specially invite Zhou Xiao, director of Damon Technology Intelligent Logistics management department and quality and safety department, to interpret the "quality vitality" in Damon’s core three forces, and share Damon’s quality management concept. From product development to project delivery, to the satisfaction degree of the whole process service, as small from the quality management throughout rdict intelligent logistic the whole business chain, as big to each Damon person’s work quality output, what highlights measures have been implemented by Damon to achieve customer value?
Q1：How to understand the concept of "quality vitality" in Damon intelligent logistics’ core three forces?
Quality is an inexhaustible driving force to ensure the sustainable and healthy development and growth of enterprise. As early as the establishment of Damon intelligent logistics division, we put forward the "quality vitality" as one of the core three forces of strategic construction, and the quality work has risen to an unprecedented height. Damon always regards quality as the lifeline of the enterprise, and requires every Damon employee to deepen the unremitting pursuit of quality and quality control into every day's daily work, so as to comprehensively improve the quality awareness of all staff, practice the quality commitment with action, and carry out the perfect quality through to the end and implement it in place.
Q2：From the perspective of quality management, how does Damon build quality vitality?
Based on the PDCA cycle logic of "planning-inspection-implementation-continuous improvement" in quality management, Damon has established a set of continuous improvement quality management system in combination with its own situation, through quality planning, quality control, system monitoring, quality Kankan board and continuous improvement, supplemented by digital platform tools, forms the entire quality work into a closed-loop management, strengthens Damon’s quality management capability.
First, top-level design. Damon will set quality goals for all staff, output quality work plans at all levels of departments, implement the corresponding performance assessment, and in the process, through Damon's unique quality culture, such as various forms of professional and skill training, lean improvement, QC team and quality month activities, help and guide all staff to establish the right quality awareness, and participate in quality improvement activities. At the same time, Damon also regularly carries out quality-related thematic meetings and spot inspections to constrain and guide the achievement and smooth implementation of quality objectives and work plans.
In order to effectively do quality prevention work, Damon starts from the two dimensions of quality control and system monitoring, focuses on the two major sectors of equipment products and system projects, and makes the quality of major business links a good process guarantee through the accurate control of risks and opportunities. At the same time, through the internal regular audit and special audit of key business, as well as the external audit of the third-party international well-known organization (TÜV NORD), Damon makes continuous monitoring and evaluation on the quality system process, timely detects, solves and corrects quality problems evaluation system, continuous improves and perfects internal management, adheres to the delivery of reliable products and high-quality projects for customers.
In this process, for the defective products found, we adhere to the four principles: no delivery, no entry, no leaving factory, no going abroad. Do not transfer quality problems to other links, do not enter the project site, do not flow out of the factory, refuse to export overseas, and strive to continuously reduce the occurrence of quality problems, and comprehensively improve Damon’s quality management effect and management level.
Damon attaches great importance to the summary and inheritance of historical lessons, timely records and closed-loop manages every quality problem, and consolidates the accumulates quality experience, and finally forms Damon's unique knowledge assets, constantly helps and improves the quality control, quality standards and basic tool library construction in each business process, and continuously improves the work results of quality management.
Based on the data collected in the process, the Quality Comprehensive Kanban is generated in real time to help employees and managers at all levels to find bad quality costs and major quality problems in real time, transparent, collaborative and efficient processing, which will reduce the impact as much as possible, and timely respond to customer needs.
Q3：What highlights do you think are in Damon's quality management work?
The digital and information management of quality is one of the core highlights measures of Damon's efforts to build quality vitality. Damon introduces QMS quality management system to plan the whole quality process, easily solves the original poor quality cost collection difficulties, quality problem disposal process is black-box closing and has no monitoring, quality feedback process is not clear, the basic problem library has not precipitated and other pain points, so that quality problems and bad costs can be tracked online in real time, the whole feedback process is more clear, transparent, and monitorable. at the same time, establishes an online knowledge base for all employees to continue to learn and grow, and constantly improve.
To improve quality, it is far from enough to rely only on the efforts of enterprise managers and quality management departments, but also needs the joint participation and support of all employees. Damon’s quality management is the quality management that everyone participates in. Every Damon employee in each module and position will continuously enhance their business ability, find ways to improve work efficiency and quality effect, and cooperate with each other to form full strength, practice comprehensive quality commitment, and truly enhance enterprise’s competitiveness.
“Quality management is a never-ending, which is a process of continuous rising and improvement. It is important that we always stand in the customer's perspective to think about the problem, always strive to get it right the first time, constantly improve and strive to do better, and improve the ability to create value for customers in all aspects." Mr. Zhou said.
In the future, Damon will continue to take quality as the core vitality, continue to strengthen the quality awareness of all employees and high-quality work output, make full use of digital and information management tools, and constantly improve management capabilities, so that Damon intelligent logistics is full of vitality on the road of sustainable development, and strive to build a high-quality brand trusted by global customers!
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